The National Heart, Lung, and Blood Institute (NHLBI) provides global leadership for a research, training, and education program to promote the prevention and treatment of heart, lung, and blood diseases and enhance the health of all individuals. And because NHLBI communicates their various initiatives and research findings to patients, families, health care professionals, scientists, media outlets, and more, they wanted to improve their customer service and business processes to ensure excellence in all of their pursuits. NHLBI wanted to ensure that their staff as well as their respondents would be able to easily interface with the survey platform, so the partnered with SurveyAnalytics to ensure that the surveys would be easily accessible by everyone.
"The SurveyAnalytics team is committed to innovation and easy-to-use collaborative tools. SurveyAnalytics allows users to pursue complex sets of data through randomization, dynamic questions presentment, counterbalancing, and much more. We've worked with them on a number of projects so far and we're looking forward to a long-lasting partnership that helps us fulfill our ongoing need for richer and more dynamic user information."
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